Customer Experience Management
Customer Experience Management is the discipline of treating customer relationships as assets,
to transform your satisfied customers into loyal customers, and loyal customers into
advocates. To this end, omnichannel experience provides the right media at the right time,
enabling persistent conversation and consistent experience via context. Enterprise-wide
engagement puts customers at the heart of your business, and through actionable insights you
understand customer preferences. To explore solutions for better managing your customer
experience, contact Avaya or an Avaya Authorized Partner.
Omnichannel
Assisted Experience
Omnichannel
Automated Experience
Actionable
Insights
